Customer Support Executive

Customer Support Executive
Customer Service Published date: January 10, 2017
  • Country: Pakistan
  • Region: Sindh
  • City: Karachi
  • City area: DHA Phase 1
  • Address: 119, Arcadia Building, 16th East Street, Main Korangi Road, DHA Phase I, Karachi 75500, Pakistan

Description

o Title of the Job: Customer support executive - Domestic
o Brief description of the job:
• Answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints.
• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Process orders, forms and applications.
• Follow up to ensure that appropriate actions were taken on customers’ requests.
• Refer unresolved customer grievances or special requests to designated departments for further investigation.
o Working Hours: 9 hour shift
o Requirements (Education): Bachelors qualified
o No. of Vacancies: 30+
o Age limit: 18 to 30
o Perks: Medical Insurance, Permanent Employment Status, PF & Overtime provided, Internal Job Posting, Annual Leaves, Leaves Encashment, Referral Bonus
o Gender: Male & Female
o Job Shift: On Rotation
o Job Type: Full-time
o Salary: 14,000 to 18,000 per month
o Transport: Conveyance will be provided to females only, males own transport.
o Job Location: Karachi / Lahore / Islamabad
o Skills & Abilities:
• Proficient with MS Office particularly MS Excel (Spreadsheet)
• Possess Knowledge of Call Centre Operations
• Must be flexible to work in shifts
• Excellent communication skills


Phone Number: 021111874874

Job details

Hire someone
IBEX Global
Full-time
18000

call center

Bachelors

o Requirements (Education): Bachelors qualified

o Age limit: 18 to 30

IBEX works undercover for some of the best companies in the world, delivering superior support to their customers -- it is our mission. We focus on providing the environment, selection process, benefits, and training to ensure that we have agents of the highest caliber. We know a quality agent makes the difference for customers and how a great customer experience influences how they feel about the brand they have chosen.

We have the solutions, locations and the infrastructure to support and grow your company. The red glasses signify that our agents have been fully trained, accept their client mission and are confident they can deliver world class customer service.

For them it is a mission possible.


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