Customer Support Specilist

Customer Support Specilist
Customer Service Published date: January 10, 2017
  • Country: Pakistan
  • Region: Sindh
  • City: Karachi
  • City area: DHA Phase 1
  • Address: 119, Arcadia Building, 16th East Street, Main Korangi Road, DHA Phase I, Karachi 75500, Pakistan

Description

• Title of the Job: Customer Specialist - International
• Brief description of the job:
 Timely preparation of rates and quotes for customers and overseas agents.
 Collaborate and build relationships with customers to strengthen service competitiveness
 Communicate timely correspondence back to customers, track and resolving any issues regarding product.
• Timings: 9 hours shift
• Requirements (Education): O-Level / A-Level / Intermediate / Bachelors
• No. of Vacancies: 30+
• Skills & Abilities: Individual having the Ability to read, writes, and speaks English fluently with good American or Neutral accent “ONLY”.
• Ability to work in a blended operations and customer development role
• Self-motivated, assertive, and respond to brand metrics.
• Manages complex transactional or emotional customer situations promptly and professionally.
• Ability to multi-task in a fast paced environment with rapidly changing priorities
• Contributes to building a positive team spirit and puts success of team above their own interests.
• If you are self-driven and entrepreneurial with the desire to grow both personally and professionally, then you can be an integral part of our continued expansion.
• Perks: Medical Insurance, Permanent Employment Status, PF & Overtime provided, Internal Job Posting, Annual Leaves, Leaves Encashment, Referral Bonus
• Salary: upto Rs. 45,000/-
• Transport: Conveyance will be provided.
o Job Location: Karachi / Lahore / Islamabad


Phone Number: 021111874874

Job details

Hire someone
IBEX Global
Full-time
45000

Call Centre

Intermediate/ A Levels

 Timely preparation of rates and quotes for customers and overseas agents.
 Collaborate and build relationships with customers to strengthen service competitiveness
 Communicate timely correspondence back to customers, track and resolving any issues regarding product.

Excellent communication Skills and must be Proficient in English
Grammar Must be accurate

IBEX works undercover for some of the best companies in the world, delivering superior support to their customers -- it is our mission. We focus on providing the environment, selection process, benefits, and training to ensure that we have agents of the highest caliber. We know a quality agent makes the difference for customers and how a great customer experience influences how they feel about the brand they have chosen.

We have the solutions, locations and the infrastructure to support and grow your company. The red glasses signify that our agents have been fully trained, accept their client mission and are confident they can deliver world class customer service.

For them it is a mission possible.


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